Go on,ask it something.
An AI chatbot that actually knows your business.
An AI chatbot that actually knows your business.
Tuesday, 2:14pm
They wanted the price.
It was not on the page.
The visitor who cannot find the answer goes to the next result, and a competitor's site answers them.
Every day this week
The same questions, answered ten times a day.
On the phone, in the inbox, at the counter. The answers never change.
Sunday, 9:02pm
An enquiry just landed.
Who answers it?
Nobody is there to take it.
NanoPorter answers.
It captures the enquiry with the whole conversation attached, and hands it to you. In your voice, from your documents, at any hour.
The three businesses are openly made up, all in the invented village of Nethercote, and the answers are captures from differently configured assistants, shown side by side so the comparison costs nothing to run however many people read it.
"What do you offer?"
A two-bedroom stone cottage on the edge of Nethercote, sleeping four, with a wood-burner, a secure garden and off-road parking. We do short breaks and full weeks all year. Dogs welcome. It is the sort of place people come back to, which is why the summer weeks go early.
Beer, food, and somewhere to sit with a dog. Cask ales that change, proper pub grub, a Sunday roast that sells out, a Wednesday quiz, live music once a month, and the Burrow out the back for parties up to twenty. Big beer garden with a heated bit for when the weather does what it does.
We are a private dental practice offering general dentistry, hygienist appointments, and cosmetic treatments including whitening and veneers. New patients are welcome. We are not an NHS practice and we do not have an NHS waiting list.
"What time are you open?"
Check-in is from 4pm and we ask you to head off by 10am on your last day. Arriving late is absolutely fine, the key safe works whatever the hour, and I will send you the code the day before. If you want to drop bags earlier on the day, just ask, we can usually sort it.
Doors open at midday, every day. The kitchen stops at 9, the bar does not. Sunday roast runs 12 to 4, or until it sells out, which it usually does, so do not be the person who turns up at 3:45.
The practice is open Monday to Friday, 9am to 5pm. We are closed at weekends and on bank holidays.
"How much is it?"
It changes with the season and the length of stay, so I will not guess at it. A short break in November is a very different number from a week in August. Tell me your dates and how many of you there are and I will give you the actual price rather than a range.
Depends what you are after. Sunday roast is £16.95 and worth every penny. Mains are mostly £13 to £18 and the full menu is on the site. Pints, I am afraid, are subject to Donna's mood and the price of barley.
A new patient examination is £65, which includes any X-rays we need on the day. Beyond that it depends on what the dentist finds, so I am not able to quote for treatment. You will always be given a written treatment plan with costs before anything is agreed, and nothing goes ahead until you have said yes to it.
"Can I bring my dog?"
Yes, up to two dogs, £25 each for the stay. There is a secure garden, a towel rail in the boot room for the muddy ones, and a lead hook by the door. We just ask they stay off the beds, and there is a good walk from the gate that does not touch a road.
Very. Dogs are welcome everywhere including the bar, there are water bowls dotted about, and there is a dog menu, which is a sausage or a couple of biscuits. Bring the muddy boots while you are at it, nobody minds.
Assistance dogs are welcome throughout the practice. Other pets we are not able to accommodate, as the treatment rooms are a clinical environment. If that makes an appointment difficult for you, please ring us and we will find a way round it.
"Are you a real person?"
No, I am an assistant, not a person. I know this cottage inside out because Sarah wrote everything down for me, but if you would rather speak to her she is on the number at the bottom of the page and she does answer it.
Nope, I am the pub's assistant. No hands, cannot pull a pint, deeply frustrated about it. Donna is very much real though, and she is behind the bar most evenings.
No, I am an automated assistant for the practice. I can answer questions about appointments, opening hours and how things work here. I cannot give you dental advice, and anything clinical goes to a member of the team.
Each business gets a different final question, on purpose.
What an assistant should refuse to answer is not the same in a pub as it is in a dental practice, and it is the part you set.
That needs a person and it needs one now, not in the morning. I am passing this straight to Sarah with your name and number, and her mobile is 01632 960 144 if you would rather ring while you wait. Do not try to reset it yourself, the manual is in the drawer but she would rather come out.Passing you to Sarah
I am going to hand this to Donna rather than take it myself. The Burrow seats twenty, so forty needs a conversation about how to do it properly, and for something like this she will want to speak to you herself. Can I take your name and a number for her?Passing you to Donna
I am not able to give advice about a dental problem, and I would not want to guess with something painful.Passing you to the practice
If it is an emergency, please call 999.
Otherwise you have two options. You can ring the practice on 01926 960 200, open Monday to Friday, 9am to 5pm. Or give me your details and I will get one of the team to contact you.
If it is outside our hours and cannot wait until we open, NHS 111 can advise on urgent dental care.
An email that tells you what your own visitors asked, in their own words, and what your website is not answering for them.
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Week ending Friday 28 August | ||||||||||||||||||||
What people asked this week | ||||||||||||||||||||
75 conversations answered | ||||||||||||||||||||
That is roughly just over 6 hours you did not spend on the phone or in your inbox, based on five minutes for a typical enquiry. | ||||||||||||||||||||
The five most asked | ||||||||||||||||||||
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These are your customers' own words, not tidied up. | ||||||||||||||||||||
This is what people are arriving and asking. Anything here that your website does not answer clearly is worth adding, because for every person who asked, others will have looked and left. | ||||||||||||||||||||
Enquiries passed to you | ||||||||||||||||||||
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Worth adding | ||||||||||||||||||||
Questions that came up with nothing in your documents to answer them properly. Not faults: these are things people want to know that nobody had thought to write down yet. | ||||||||||||||||||||
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Compared with last week | ||||||||||||||||||||
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Where they asked from | ||||||
The pages people were on when they opened the assistant. A page generating a lot of questions is usually a page that does not answer them. | ||||||
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Your documents | ||||||
We ran a check over your folder. Three things worth a look. | ||||||
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Handed to a person | ||||||
Three conversations went to a person: two about corporate pricing and one asking about a refund, all inside the rules you set. |
More data for Advanced and Bespoke
Everything above comes from your own documents and your own visitors. To change what it says, edit the documents in your folder. Changes are live the next morning. | |
Nothing in this email identifies an individual customer. It counts questions, not people. | |
Best regards, Justin NanoPorter |
The business here is made up. Real numbers belong to the client who earned them, and we do not publish those.
It does not diagnose, advise on health, or comment on anything legal or financial.
It does not take payment.
It does not complete a booking. It hands you the enquiry and the customer goes to your own booking page.
And it does not guess. If the answer is not in your documents it says so and fetches a person.
Answer things you would rather not put on the page. Prices that change with the season. What you can do if someone asks nicely. The policy on dogs. It goes in your documents, not on your website. Your site stays short and clean, and the assistant carries the long tail.
You fill in five short documents. We send the templates. They are questions, not blank pages.
We build it, and you try it on a private link. Nothing goes near your website until you have said yes.
You or your web person paste one line into your site. That is the whole installation.
It answers, and emails you every enquiry with the full conversation attached.
They are your documents, in your own folder. You change them whenever you like and the assistant picks it up overnight.
£99£118.80a month
£69£82.80 a month for your first year, then £99£118.80£199£238.80a month
£169£202.80 a month for your first year, then £199£238.80£329£394.80a month
from £449£538.80a month
Prices exclude VAT.Prices shown include VAT at 20%.
Full conversations, not single messages, however many messages it takes.
Would you rather we did the writing? We read your website and draft your documents, from £79£94.80. An option, not a second fee.
We are continuously developing new improvements, and clients on Advanced and above get them first.
GDPR compliance belongs to your business, not to a piece of software, so we will not pretend to hand it to you. What we do is sign a data processing agreement before anything goes live, keep your data in the UK or EU, delete chat transcripts after 90 days, and make sure the AI never trains on it. The agreement covers the rest in plain English, including the parts that stay your responsibility.
Into a database in a UK or EU region, encrypted, with encrypted backups in the EU. To answer a question it is sent to the AI provider that writes the reply, which processes it in the United States under the standard legal safeguards, and does not train on it. When somebody leaves their details, an email comes to you with the conversation attached. That is the whole list, and the full version with every company named comes with your agreement. If it ever changes you are told first.
You do not have to add a notice, because the assistant does not pretend to be a person. It is always called your business name, Virtual Assistant. It never gets a human first name, it never claims to be a member of staff, and if somebody asks whether they are talking to a human it says no. There is a privacy link inside the chat window for anyone who wants the detail.
It answers from your documents and nothing else. It is not allowed to fill gaps from general knowledge, so the usual way a chatbot embarrasses a business is closed off. If it cannot find the answer it says so and offers to pass on your details to a real person rather than guessing. You also tell us what it must never discuss, and that list is yours to change. In the unlikely event that it does get something wrong, tell us and we can fix it. The most common cause is two documents disagreeing with each other, which is worth knowing about anyway.
A good one says so and fetches a person. A NanoPorter assistant answers only from the documents the business has written, and it is not permitted to fill a gap from general knowledge, so the usual way a chatbot embarrasses a business is closed off. When it cannot answer, it says so and offers to take your details.
The quickest way is to ask the assistant. It starts the conversation and takes your details, which is exactly what it will do for your customers.
Or ring 01926 919524, answered 9:00 to 4:30, Monday to Friday. Outside those hours the assistant takes the enquiry.
Capture leads while your competitors sleep.
Be a step ahead.
Rather not talk to a bot? The form works too.
